This is a comprehensive guideline on the DeeMoney <> Seva Money offering.
The DeeMoney <> Seva Money Offering
What is the offer?
- Eligible DeeMoney customers can access a 1-month Seva Money free trial. The trial will be available for 30 rolling days
- The free trial is available for DeeMoney customers making eligible transfers of 50k THB or more to India through DeeMoney.
- The Seva Money services, activated by senders, gives families (receivers) in India access to emergency assistance, discounts on prescriptions, blood tests, and diagnostics, and a visit from a professional care manager.
- This offer is valid from 15 February 2026 until the earlier of: first 1,000 eligible trials have been fully redeemed; or on 15 May 2026.
What is included?
Access to the services and benefits for 30 rolling days:
- One Care Manager visit of 2 hours a month
- Receivers (families) in India will receive 1 visit by a Care Manager. The visit lasts up to 2 hours, and the Care Manager can support the receiver with tasks like medication organisation, technology help, and companionship. Care Managers will not support household chores tasks such as cleaning, plumbing, etc. Tasks included in Care Manager visits:
- Helping with technology (e.g., using apps, devices)
- Booking house maintenance or appointments
- Accompanying the customer on errands, religious visits, family events, or doctor’s appointments
- Playing games (like chess)
- Uploading and digitizing medical bills
- Receivers (families) in India will receive 1 visit by a Care Manager. The visit lasts up to 2 hours, and the Care Manager can support the receiver with tasks like medication organisation, technology help, and companionship. Care Managers will not support household chores tasks such as cleaning, plumbing, etc. Tasks included in Care Manager visits:
- Pharmacy Discounts at up to 20%
- Receivers can get up to 20% discounts on prescription medication with the convenience of home delivery. To benefit from the discount, orders must be placed directly through the Seva Money team.
- Discounts are applied only when purchasing through our network of pharmacies*; they are not applicable on independent purchases at offline chemists or other e-commerce pharmacies.
- Receivers can get up to 20% discounts on prescription medication with the convenience of home delivery. To benefit from the discount, orders must be placed directly through the Seva Money team.
- Blood Tests & Diagnostics at up to 50%
- Receivers can get up to 50% discounts on a range of diagnostic tests and health check-ups to manage routine check-ups and specific medical needs. To benefit from the discount, orders must be placed directly through the Seva Money team.
- Discounts are applied only when booking through our network of clinics and labs*; they are not applicable on independent bookings made with labs, clinics, or other third-party healthcare platforms
- Receivers can get up to 50% discounts on a range of diagnostic tests and health check-ups to manage routine check-ups and specific medical needs. To benefit from the discount, orders must be placed directly through the Seva Money team.
- 24×7 Emergency Helpline
- The helpline is accessible all hours and days for receivers in the event of health-related emergencies. The Helpline can support home-to-hospital coordination, and will notify the Sender of any action taken.
- While our team coordinates these services for you, any costs for the ambulance, medical tests, or doctor consultations are paid by you at the provider’s standard rates.
- The helpline is accessible all hours and days for receivers in the event of health-related emergencies. The Helpline can support home-to-hospital coordination, and will notify the Sender of any action taken.
*For insight on which pharmacies and labs are available in your city, please call the Seva Money Team.
Activating and Redeeming Your Trial
How do I start my Seva Money Trial?
- To activate your Seva Money Trial, go to this landing page
- Click the “Claim My Free Month” button
- Open the Registration Form
- Add yours and your parent/receiver’s details and submit
- Receive a welcome text within 48h confirming we’ve received your details
- Land on the Success Page
The Seva Money Team will give your receiver a welcome call within 48h to guide them through the process and help them claim their benefits.
When does the one month offer activate?
- Your 30-day Seva Money trial period begins on the day the Seva Money Customer Care Team first calls the receiver to apprise them of their benefits and gather the necessary information for onboarding.
- The trial will run for 30 rolling days from this initial contact.
- Example: If the Seva team calls your receiver on the 15th of April to begin the onboarding process, the trial will run until the 15th of May.
Support and Contact
For questions on the offer, Seva Money services, DeeMoney transfers, or more, contact:
- DeeMoney Support: For any questions on DeeMoney services or transactions:
- WhatsApp: +2 821 5555
- E-mail: support@dee.money
- Seva Money Support: For any questions about the DeeMoney <> Seva Money offering, and Seva Money app/subscription:
- WhatsApp Texting: +44 734 433 5392
- E-mail: support@sevamoney.com
- Seva Money Customer Care: Active Seva Money users (receivers) should call the following number to redeem benefits during the trial (Open between 10AM and 6PM):
- Toll-free number: 18002688999
- Emergency Helpline: Active Seva Money users should call the following number when requesting emergency assistance:
- 080 – 6892 0609
When reaching out, please mention in the call that you are a DeeMoney customer.
Terms & Limitations
The Offering
- The service is limited to one receiver per sender
Care Managers
- Care Manager support is limited to simple tasks and activities in and around the house. Care Managers cannot support sensitive information, cleaning, or other household tasks.
- Physical Care Manager visits are available in select cities. If a physical Care Manager isn’t available in your city, you’ll be connected with a virtual Care Manager. Please contact Seva Money customer support to see eligibility for your city.
Continuing with Seva Money after the DeeMoney Trial
If you’re enjoying the Seva Money Trial and would like to extend, sign up by downloading the Seva Money App, and signing up directly through the app.
You can also reach out to the Seva Money Support for any assistance with extending the trial or the app.
- WhatsApp: +44 734 433 5392
- E-mail: support@sevamoney.com
Your Receiver’s Experience
What does the receiver need to do?
- Once you’ve claimed your Seva Money Trial, the Seva Money Customer Care Agents will reach out to your receiver to support them in activating and claiming their benefits services.
How will the receiver know that the trial has started?
- They will receive a call by the Seva Money Customer Care Team within 48 hours to confirm and discuss the benefits.
How do my parents redeem their benefits?
-
- Call the Seva Money Team located in India at 18002688999 between 10AM and 6PM, Monday to Saturday.
- Discuss the benefits, your needs, available delivery dates, and more with the Customer Care Agent to redeem the relevant service
- When ordering prescribed medication, they should have their prescription ready to share with the Seva Money Team through WhatsApp.
- After purchasing medical services or products at a discount, a payment link will be sent to finalise the transaction.
Benefits Details
Seva Money works with various service providers to deliver the services who may contact you to help activate and redeem benefits.
Care Manager Visits
The Service
Seva Money customers receive a 2-hour visit from a dedicated Care Manager to assist with everyday needs such as technology help, running errands, attending appointments, and more. Customers can redeem 1 visit of 2 hours per month.
FAQs:
Q: How do I access this service?
A: The Care Manager visit can be booked by calling the Seva Money team who will arrange the appointment, at 18002688999 between 10AM and 6PM, Monday to Saturday.
Q: How do I reschedule this service?
A: Call the Team to change your appointment. You can reschedule your visit one time, provided you give us at least 48 hours’ notice and ensure your new appointment takes place within your free 1-month period.
Q: Can I choose the time and day of the visit?
A: Yes, during your onboarding call you will decide on a day and time that works best for you.
Q: Will the customer receive reminders?
A: Yes. The Care Manager will call the receiver 24 hours before the visit to confirm the time.
Q: Can the 2-hour visit be split into two 1-hour visits?
A: No, the 2-hour visit cannot be split.
Blood Tests & Diagnostics (up to 50% discounts)
The Service:
This service provides Seva Money customers with access to a wide range of blood tests and diagnostic services at up to 50% off, featuring convenient home sample collection. This service enables customers to obtain necessary data to monitor their health.
FAQs:
Q: How do I access this service?
A: Tests and diagnostics can be booked by calling the Seva Money team to arrange the appointment, at 18002688999 between 10AM and 6PM, Monday to Saturday.
- Initial Request: During the call our team will confirm your required tests. Please note a valid doctor’s prescription is required for all diagnostic bookings.
- Prescription Share: We will send you a WhatsApp message requesting a copy of the prescription for verification.
- Review & Options: Once verified, we will share the pricing, available lab options, time slots, and any preparation instructions (such as fasting) via WhatsApp.
- Confirmation: You simply confirm your preferred date, time, and collection address. We will then create your booking in the system.
- Booking Summary: You will receive a final confirmation via WhatsApp/SMS with the test name, date, time, technician details (if available), and payment information
- Technician Check-in: The technician will call you one day prior to reconfirm the appointment and provide final instructions. They will also call you on the day of the appointment before arriving at your location for the sample collection.
Q: When can I use this service?
A: You can book tests any day of the week, including weekends and public holidays.
Q: How do I reschedule this service?
A: Call the Team to change your appointment at least 24 hours prior to the service, and ensure your new appointment takes place within your free 1-month period. You can reschedule up to 2 times.
Q: Can diagnostic tests be booked on weekends or public holidays?
A: Yes, appointments are available all week, including holidays.
Q: How does a customer pay for the test?
A: A payment link is sent to the customer on the day of the home visit.
Q: How will the customer receive booking confirmation?
A: Confirmations are delivered via Whatsapp and calls. The technician will call 24h prior to the appointment to reconfirm the appointment and provide final instructions. They will also call you on the day of the appointment before arriving at your location for the sample collection.
Pharmacy Discounts (up to 20% discounts)
The Service:
Seva Money customers can receive home delivery of prescribed medication at up to 20% off. This is especially helpful for refilling prescriptions without needing to visit a pharmacy. Delivery options include standard or urgent delivery depending on the customer’s needs.
- Please note: While standard delivery includes the discounted rate, the discount will not be applicable on orders requested for urgent delivery.
FAQs:
Q: How do I access this service?
A: The service is redeemed by calling the Seva Money team at 18002688999 who will place the order, between 10AM and 6PM, Monday to Saturday.
Once you share your needs, the team will share available options, price, and delivery time. The team will also request that the prescription is shared securely through WhatsApp.
Once ordered, they’ll share a payment link to finalise the purchase.
Medicine will then be delivered to the receiver’s house.
Q: When does the customer pay for their medication?
A: At the time of delivery; no advance payment is needed. A payment link is sent directly from the pharmacy partner (e.g., Tata 1mg, Apollo, or a local partner).
Q: How does the customer share their prescription?
A: The team will guide the customer to send the prescription via WhatsApp.
Q: What factors affect the discount amount?
A: The discount is up to 20% depending on the type of medicine, partner pharmacy, and quantity ordered.
Emergency Helpline (24x7x365)
The Service:
This service provides Seva Money customers with 24×7 emergency coordination to connect you with either a doctor or our partner to book ambulance services in case of emergency.
- Please note that any expenses arising from an ambulance booking, medical services, or doctor consultations are chargeable at actual rates. These costs are payable directly to Anvayaa, Seva Money’s dedicated delivery partner for this service.
The helpline can be accessed at all hours (including outside of the 10AM – 6PM opening hours), offering service in 13 regional languages:
- Hindi
- English
- Gujarati
- Marathi
- Bengali
- Assamese
- Odea
- Punjabi
- Urdu
- Tamil
- Telugu
- Malayalam
- Kannada
FAQs:
Q: How do I access this service?
A: The service is redeemed by calling the Seva Anvayaa team at 080 – 6892 0609. The line is accessible during and outside of working hours – calls will immediately be labeled Emergency help when calling outside of working hours.
Q: Will the customer’s family be notified in case of an emergency?
A: Yes. If an emergency situation arises, the team will inform any of the customer’s family members who are listed as an emergency contact as part of the response protocol.